HP BAD CUSTOMER SUPPORT

Should you trust HP? Maybe you should not. HP company has come to become as bad as Dell when talking about customer service. Why do I say it? Because they have tricked me. I don't know if call that STEALING.

Here is the case:

I buy a PC, it was having problem since I bought it. I thought it may have been a virus, but as time went on, I found out it was not a virus. I talked to them, and I have been talking to them for the last 4 months maybe. They told me to send them the PC, I did, but they send it back to me with the same problem. I sent it twice. We tried they recovery discs as they told us, but it did not work.

I have spent over 40 hours talking by phone about the case, nothing have been solved. Just that they tricked me once more. While trying to get them the PC to fix it again, they told me to buy a new notebook from them, in that way they said "they were going to give a refund for the old one" but they did not. They tell me a Manager from HP is going to call me, that was 2+ weeks ago. I am still waiting.

They do not want to give me the refund, nor exchange the old notebook. And they made purchase a second one. I call that stealing. I asked them for information about the location and address of the HP company so that I can file a complaint to the Consumer Affair in New Jersey, but they said they could not provide me that information.

HP WANT TO TAKE MY MONEY.